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Apply as an Application & Front Office Supporter at Julius Baer in Hong Kong – Managing front‑office processes, user support, and change management.
Drive application support, training, and project collaboration in a fast‑paced private bank. Apply now.
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. The Application & Front Office Supporter role provides expert-level business application support to front-office teams, ensuring smooth advisory and discretionary processes through issue resolution, change management, and close collaboration with IT and product teams. With a strong focus on user adoption, the role drives training, communication, and project support across regions, requiring excellent organisational, analytical, and interpersonal skills in a fast-paced private banking environment.
Application & Front Office Support
Provide front-office users with a high quality support in the context of advisory & discretionary processes and tools.
- Take leadership in complex front office requests overlapping different advisory and discretionary solution units or divisions
- 2 nd level business support for front queries on operational/ transactional issues in the context of advisory & discretionary process
- Analysis of recurrent problems and solution identification in close collaboration with Product Owner and Product Manager
- Responsible for the delivery application support functions, incorporating the ownership, analysis and resolution of service incidents and problems
- Manage queries in a timely and efficient manner to provide front users with high quality solutions
Change Management, Communication & Special Tasks
Ensure tool adoption through management and coordination of change & communication activities.
- Bridge the gap between users and development teams: represent the voice of the user across the full lifecycle — from pre-testing and pilot engagement to post-rollout feedback management
- Coordinate communications & change management activities during roll- out phase
- Training and post-implementation support (e.g. coaching) for font related new applications and releases
- Train new joiners on front business applications Support conceptional work and provide presentations and documents
- Management and support of special/local projects
- Support task force activities (e.g. incident management)
- Support of testing activities for global releases
- Project roll-out support (extended arm of business analysts & product owner team)
- Foster collaboration across geographies: build strong connections between teams to ensure alignment and shared ownership
YOUR PROFILE
Good knowledge of IT applications (windows) and support tools & processes
- Bachelor in Business Administration or similar educational level
- Minimum 3+ years’ experience in the financial industry
- Excellent command of both the Chinese and English languages
- Pragmatic and open-minded team player
- Strong written and verbal communication skills (ability to communicate effectively across all levels)
- Action orientated, with a focus on continuous improvement in all areas of work
- Able to deliver quality results with a challenging, positive, influential style
- Commercial approach should be a priority, with a focus on best practice (customer oriented)
- Excellent organizational and time management skills
- Strong analytical and investigation skills, with an ability to resolve issues in a high-pressure environment
- Sound understanding of the end-to-end operations in a private bank
- Flexible and able to work independently with minimal supervision
- Cultural sensitivity and adaptability when working across regions, time zones, and diverse teams
- Familiarity with advisory & discretionary tools, processes and products would be an asset
- Familiarity with agile development processes and framework would be an asset
- Resilient, proactive, and solution-oriented mindset with a strong sense of initiative
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