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ServiceNow Business Analyst role in Poland – full time hybrid – HSBC – manage requirements and support procurement operations.

Join HSBC to enhance your career with competitive pay, benefits, and growth opportunities.

Job Advert Details

GSC: ServiceNOW Business Analyst

Job ID 288496

Location Poland

Area of interest Procurement

Job type Permanent - Full Time

Work style Hybrid Working

Opening date 11-Jun-2026

Closing date 09-Aug-2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

ServiceNow is a strategic SaaS platform for HSBC with major implementations live for the HR and IT infrastructure delivery departments. The Global Procurement Team have implemented ServiceNow for Procurement Operations and as a purchasing channel using ShoppingHub.

As the ServiceNow business analyst, reporting to the Product Owner, you will be responsible managing new requirements coming into the Procurement ServiceNow Product team and managing these throughout the software development lifecycle.

What you’ll do

Partner with global process owners and stakeholders to capture, document, and validate business requirements.
Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.
Perform gap analysis to define current vs future state and shape the target solution.
Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX.
Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.
Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.
Support UAT, including test coordination, defect triage, and closure to completion.
Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.

What you need to have to succeed in this role

Expert in ServiceNow implementations. Preferably this would be within a banking environment.
Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.
Excellent communication and written skills and experience in working a wide range of stakeholders.
Familiarity with Agile methodologies and JIRA.
Ability to manage multiple workstreams to tight deadlines.

What we offer

The pay range for this role is 14309 PLN - 18000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

Additional bonuses for recognition awards

Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN).
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process

Online behavioral test (for external candidates only)
Telephone screen (for external candidates only)
Interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com

Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.

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