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Lead legal administrative operations, driving onboarding, workflow improvement, and cross‑functional projects at Holland & Knight’s Tampa center.
Manage high‑priority projects, coach teams, and support legal reporting with ServiceNow, iManage, and more.
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
This position can be based in our global operations center in Tampa, FL or at one of the firm's offices: Charlotte, Jacksonville, or Nashville.
General Description
We are seeking a Legal Department Administrative Operations Supervisor to join the team. The Legal Department Administrative Operations (LDAO) Supervisor supports the LDAO Manager and other members of the Legal Department in administering various policies, programs, and processes. This role requires independent judgment, initiative, and collaboration on both departmental and firmwide projects that align with strategic goals.
Key Responsibilities and Essential Job Functions
- Collaborate with LDAO leadership, cross-functional teams, and senior stakeholders to further develop, implement, and maintain the firm's Transition Partner-Departing Attorney (Offboarding) program and Audit Response Letters (ARL) program.
- Coordinates onboarding, training, and development for the LDAO Analyst(s), LDAO Specialists, and the Audit Client Requests (financial audit reports) team.
- Provides ongoing coaching, feedback and performance updates to team members and supports the delivery of formal performance reviews.
- Participates in candidate Interviews and provides hiring recommendations to the LDAO Manager.
- Improve cross-departmental workflows and troubleshoot issues; review, recommend, and implement process and technology enhancements, including improvements to legal reports and dashboards (e.g., ServiceNow).
- Work with project managers to ensure project scope, milestones, and deadlines are met.
- Conduct and coordinate research to support LDAO department planning and objectives.
- Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
- Special projects and duties as assigned.
Required Skills
- Excellent written and verbal communication skills to organize, facilitate, and lead meetings.
- Strong ability to collaborate effectively with cross-functional teams and senior leadership.
- Proven ability to manage multiple high-priority projects simultaneously.
- Ability to work under pressure and meet deadlines.
- Exceptional analytical and negotiation skills.
- High ethical standards and professional integrity.
- Independent judgment and autonomy in decision-making.
- Ability to exercise discretion in escalating and communicating issues.
- Willingness and ability to learn and expand skills.
- Proficiency in Microsoft Office suite or Microsoft 365, iManage, ServiceNow, MS Teams, and Aderant.
Required Qualifications & Education
Bachelor’s degree required.
4+ years of experience in an analyst role or in a comparable role.
Experience managing multiple priorities with short turnaround times.
Ability to interact with technical, managerial, and executive-level staff.
Knowledge of legal software and other IT tools.
Preferred Qualifications & Education
Law firm experience is highly preferred.
Experience with digital workflow platforms such as ServiceNow is a plus.
Physical Requirements
Ability to sit or stand for extended periods of time.
Moderate or advanced keyboard usage
Benefits
Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
Legal Notice
Holland & Kentucky is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com .
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.