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Lead BIC’s New Business team, managing conflicts, intake, and compliance across the region.
Drive operations, mentor staff, and shape training programs for a high-performing legal support team.
BIC Manager (New Business)
Cooley is seeking a BIC Manager (New Business) to join the Business Intake and Conflicts team.
Position summary:
The BIC Manager is responsible for the oversight and management of team daily operations, including but not limited to efficient conflicts, business intake, and compliance request processing and review, within a designated region/ group. Additionally, the BIC Manager is responsible for the supervision of team daily activities which include timecard processing, performance management duties, consistent team feedback, mentoring, and coaching. The BIC Manager will work with their respective BIC leader(s) on team reporting, metrics, and needs. Specific duties and responsibilities include, but are not limited to, the following:
Position responsibilities:
- Provide day-to-day management and mentorship of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage workflow, staffing coverage, review and process time logs/time off requests
Serve as main point of contact for escalated questions from assigned team, and cross-functional teams, including attorneys, paralegals, or other business professionals
Meet weekly with assigned team and provide written updates for discussion during weekly meetings with the manager
Respond to status checks and facilitate work, as needed
Responsible for processing and clearing all forms within respective division
Monitor team coverage of email boxes and queues and ensure timely and appropriate responses.
Proficiency in performing the roles of direct reports and assisting as needed across the respective division
Interact regulary with attorneys, paralegals, and business professionals through email and telephone to investigate and discuss potential conflict / intake / compliance issues and solutions in connection with a new form or other request for assistance
In collaboration with overall BIC Leadership, participate in strategic discussions on service goals, procedure, and refinement of process.
In collaboration with BIC Leadership and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
Collaborate with BIC cross-functional and leadership teams in the training, continuing development, oversight and development of all team members including new hires
Take primary responsibility for the day-to-day implementation of agreed strategies for achievement of service goals and targets.
Ensure consistency of team approaches across roles and alignment in the team’s application of procedure.
Where relevant, track and facilitate workflow across the team and by individual team members to ensure the meeting of expectations for volume, work quality, and expected timelines.
Support the BIC Operations Manager in developing and implementing comprehensive training programs related to conflicts policies and procedures for the BIC department as well as for onboarding for new joiners and ongoing training for current employees
In coordination with BIC Operations Manager, create training programs, materials, and events for individuals outside the department, such as attorneys and secretaries and practice team assistants
Provide regular updates as needed (partners, other practitioners, departments and business professionals) as needed
Stay consistently aware of current legal trends and information
All other duties as assigned or required
Skills and experience :
Required :
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
5+ years of combined conflicts and legal intake experience
Preferred :
Bachelor’s or JD
Prior training experience strongly preferred
Knowledge and experience with complete conflicts resolution strongly preferred
Paralegal Certificate or completion of an ethics course in paralegal program
Prior experience as a paralegal or legal researcher in a law firm
Supervisory experience
Competencies :
Strong customer service focus, and attention to detail
Excellent written, oral, and presentation communication skills with technical and non-technical audiences
Exceptional interpersonal communication skills with ability to facilitate and solve problems
Ability to organize, prioritize and coordinate multiple activities, often under tight timelines and shifting priorities
Ability to drive projects to completion and achieve goals
Strong judgment
Team-player with collaborative spirit
Unwavering ability to handle and maintain confidentiality and discretion regarding firm information, projects, client data
High level of professionalism at all times
Demonstrated ability to lead through influence and develop talent
Willingness to receive and process constructive critical feedback
Ability to work harmoniously and effectively with others as part of a team
Ability to gain trust, confidence and buy-in with stakeholders, understanding and addressing priorities to enable business objectives
Demonstrated ownership, commitment to the job, and initiative
Proactive, analytical mindset
Effective presentation skills
Entrepreneurial by nature
Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.
The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.