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Senior Business Analyst role at Capco in Bengaluru focusing on IT reconciliation and process improvement.
Drive end‑to‑end value change, leading Agile projects and enhancing client relationships in banking and energy sectors.
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
Job Description
The position has a strong focus on stability, flexibility, and expertise to always guarantee the proper Clients’ expectations. Working in an international Clients base environment but also as part of an Offshore organization, the capacity to interact in a respectful and easy way with both Clients, Management, and team to find compromises while guaranteeing the proper organization and seamless relations is a must.
The key interactions are with the Project Sponsor, operations team, and delivery teams. Working in a very quality oriented environment, the position requires Agile knowledge as well as Costs and Clients’ benefits concepts. This position requires strong leadership, communication, and adaptability to navigate the complexities of working in a globally distributed environment.
The Business Analyst within Reconciliation IT is the functional and technical SME who drives end-to-end value change for the Group’s reconciliation ecosystem. This role involves working as an Individual contributor within a team of business analysts, engaging with senior stakeholders, managing requirements for complex projects, and ensuring the alignment of IT deliverables with business strategies. The Lead IT Business Analyst acts as a trusted advisor, mentor, and facilitator within the business analysis team and plays a critical role in shaping project outcomes. Proactive, analytical, and strategic mindset, with the ability to lead complex projects and improve IT processes to support the business and organizational growth. The IT Business Analyst shall be in charge of all the requirements gathering, clarification of the request, translating them to User stories , ensuring the UAT’s are completed with end users in a timely manner.
Responsibilities
Direct Responsibilities
Requirements Gathering and Documentation
- Engage with stakeholders to understand, gather, and prioritize business requirements.
- Document detailed functional and technical requirements for IT solutions.
- Conduct feasibility analysis, ensuring solutions align with business objectives and technical capabilities.
Solution Design and Validation
- Collaborate with technical teams to design IT solutions that meet business requirements.
- Provide recommendations on system improvements, customizations, and best practices.
- Evaluate multiple solutions to recommend the most effective and efficient approach.
Process Improvement and Optimization
- Analyze current business processes and workflows to identify areas for improvement.
- Lead process reengineering initiatives and suggest strategies for optimization.
- Work closely with cross-functional teams to implement process improvements.
Project Management and Support
- Act as the lead analyst on IT projects, managing project scope, timelines, and deliverables.
- Coordinate and oversee the execution of project tasks, including requirements validation, testing, and user training.
- Support project managers with resource planning, risk management, and status reporting.
Stakeholder Communication and Collaboration
- Serve as the primary liaison between business stakeholders and IT teams.
- Facilitate communication across departments, ensuring all stakeholders have a clear understanding of project objectives and timelines.
- Manage stakeholder expectations, address concerns, and provide regular updates on project progress.
Data Analysis and Reporting
- Use data-driven insights to guide decision-making and validate project success.
- Develop reports, metrics to monitor performance and track outcomes.
- Present findings and recommendations to senior management and stakeholders.
Quality Assurance and Testing Support
- Define and validate acceptance criteria for IT solutions.
- Oversee and participate in user acceptance testing (UAT) to ensure solutions meet business requirements.
- Collaborate with QA teams to resolve issues and ensure the delivery of high-quality solutions.
Mentorship and Professional Development
- Provide guidance and mentorship to junior analysts and project team members.
- Share best practices and support team members in developing their skills.
- Contribute to the continuous improvement of business analysis practices and processes within the organization.
Change Management and User Training
- Support change management by helping end-users understand and adapt to new systems and processes.
- Create and conduct training sessions for end-users, ensuring smooth adoption of new IT solutions.
- Develop and maintain documentation, user guides, and training materials.
Contributing Responsibilities
- Proficiency in business analysis tools (e.g., JIRA, Confluence, MS Visio)
- Familiarity with software development methodologies (Agile, Scrum, Waterfall).
- Familiarity with Oracle databases, Understanding schema, SQL, Reconciliation tools
- Quick to learn and adapt
- Strong analytical, communication, and interpersonal skills
- Ability to work effectively with cross-functional teams and manage multiple priorities.
- Good Team player
- Someone who could have long‑term commitment with the team and organization Specific Qualifications:
Specific Qualifications
- At least 7 to 10 years experienced IT Business Analyst, with at least 2 years in a senior role.
- Experience in Banking Financial domain, covering Reconciliation domain
- Experience working on Reconciliation tools
- A proven experience in multi-expertise team management in an international environment,
- An experience in an Onshore/Offshore would be a key factor,
- A very good English level is mandatory,
- Qualification: Bachelor’s degree in computer science, Engineering, Business or a related field; Master’s degree or certifications such as CSPO, PMP, AWS, are a plus.
Skills Referential (Required knowledge, skills and abilities)
Technical & Soft Skills:
- Knowledge of Reconciliation, types of reconciliation, basic reconciliation reports and various applied for reconciliation setup etc
- Working knowledge of reconciliation tools like IntelliMatch, Duco, Gresham, TLM
- Agile Methodology,
- Budgets & Projects Management,
- Capacity to structure, synthesize and summarize concepts,
- Resilience in a strong pressure environment,
- Strong track record in successful interactions with peers in a non-hierarchical framework.
- Strong analytical skills.
- Strong communication and reporting skills.
- Strong interpersonal skills.
- Strong problem-solving and negotiation skills.
- Capacity to interact with senior members of the organization.
- Strong capacity to motivate team for upskilling
Behavioral Skills:
- End to end application tech & functional ownership, maintain book of work, collaboration with global teams.
- Lead a team of developers and provide technical guidance, code review, and mentoring.
- Organized and delivery-focused, with attention to detail.
- Solid work ethic, high level of motivation and resilience.
- Comfortable operating with a strong level of autonomy, self-driven
- Showing strong leadership and assertiveness
- Strong empathy and people care.
- Coaching & mentoring techniques