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Senior IT Platform Engineer – ServiceNow specialist at BCG, Gurgaon – lead enterprise solution design & support.
Drive Agile delivery, oversee CSM, Portal & custom app development, with ownership and continuous improvement.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As a Global IT Platform Engineer – Senior Specialist, you will be part of BCG's ServiceNow for Enterprise Services squad, responsible for designing, developing, and supporting ServiceNow capabilities that enable enterprise-scale service delivery across the firm.
You will work on a range of ServiceNow solutions with a primary focus on Customer Service Management (CSM) — including enterprise service workflows, case management, and CSM-specific platform capabilities — alongside Service Portal, Employee Center, and scoped custom applications. Partnering closely with global stakeholders, you will deliver maintainable platform solutions while adhering to ServiceNow best practices.
You will contribute across the full development lifecycle — from analysis and design to build, testing, deployment, and support — while continuously improving platform quality, performance, and user experience. Operating within an Agile delivery model, you will collaborate with product owners, business analysts, architects, and engineers to prioritize and deliver work each sprint.
This role offers a high degree of ownership and autonomy, with opportunities to recommend enhancements and drive continuous improvement within a fast‑paced, global environment.
What You'll Bring
- 4–6 years of professional experience, including 4+ years of hands‑on ServiceNow development experience
- Strong hands‑on experience with Customer Service Management (CSM), including case management, entitlements, service contracts, and CSM portal configuration
- Experience developing and supporting scoped custom applications using upgrade‑safe and scalable patterns
- Strong hands‑on experience with Service Portal, ESC, and custom portal development
- Proficiency in JavaScript and ServiceNow scripting (client and server‑side)
- Solid understanding of ServiceNow platform architecture, security, and development best practices
- Experience working in Agile / Scrum delivery environments
- Strong analytical, problem‑solving, and collaboration skills
- ServiceNow certification(s) (e.g., CSA, CAD, CIS‑CSM) are highly preferred
Who You'll Work With
You will be part of BCG's ServiceNow team working within a global Agile structure of platform engineers, architects, analysts, product owners, and scrum masters. You will collaborate closely with stakeholders across regions to deliver scalable, reliable ServiceNow solutions that support BCG’s enterprise service capabilities.
You're Good At
- Delivering high‑quality ServiceNow solutions with minimal supervision and a strong sense of ownership
- Designing and developing Customer Service Management (CSM) solutions, including case lifecycle management, service contracts, entitlements, and CSM workspace configuration
- Developing and enhancing Service Portals and ServiceNow Employee Center, including custom widgets and user experience improvements
- Building and enhancing scoped custom applications using upgrade‑safe and scalable patterns to extend platform capabilities
- Applying a strong understanding of core ServiceNow concepts, including data models, security, workflows, and scripting
- Writing efficient, maintainable JavaScript for both client‑side and server‑side development
- Producing clear design and technical documentation to support long‑term platform sustainability
- Troubleshooting complex issues through structured analysis and root‑cause identification
- Communicating effectively through clear demos, structured discussions, and data‑driven insights
- Embracing Agile ways of working and adapting quickly to evolving business priorities
Equal Opportunity Employer
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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