CDI - IT Support Manager - Fund Channel H/F

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IT Support Manager – Fund Channel, Amundi – Leadership of support & RUN operations, incident management, automation & SLA excellence.

Join a leading fund distribution platform in Luxembourg, recruit & train teams, drive improvements, and maintain high client service standards.

Détail de l'offre

Informations générales

Entité

Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra‑financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs.

Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays.

Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société.

Référence

2026-110543

Date de parution

30/06/2026

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - IT, Digital et Data

Intitulé du poste

CDI - IT Support Manager - Fund Channel H/F

Type de contrat

CDI

Date prévue de prise de fonction

01/05/2026

Poste avec management

Non

Missions

Amundi Luxembourg is recruiting for its Fund Channel Luxembourg subsidiary.

About Fund Channel

By joining Fund Channel, you become part of a leading organisation in the financial sector. Fund Channel is a B2B fund distribution platform, jointly owned by Amundi and CACEIS. Based in Luxembourg, it operates across Europe and Asia.

Since 2005, Fund Channel has provided innovative services to facilitate fund distribution, increase transparency, and streamline processes for asset managers and fund distributors. It was awarded "Best European Distribution Platform" by Platforum for four consecutive years (2022-2025).

The recent launch of Fund Channel Liquidity gives treasurers direct access to a wide range of money market funds, reinforcing the platform’s position as a leading solution in Europe.

We build strong, human relationships with our clients, partners and regulators. Together, we make fund distribution easier. ”

ROLE

Fund Channel is seeking an experienced IT Support Manager Manager to lead and develop our Support function for Fund Channel applications.

You will be the single point of contact for critical incidents, own incident management and application monitoring, industrialize run procedures, and drive continuous improvements to meet client SLAs and operational governance standards.

Lead day-to-day Support/RUN operations and manage the Support team (recruitment, training, performance).

Act as single point of contact for critical incidents; manage escalations and post-mortems.

Analyze the quality of services provided to users (clients and internal users)

Manage, track and report incidents, SLAs and operational KPIs.

Design, enforce and industrialize support procedures, runbooks and playbooks.

Maintain and evolve application monitoring and dashboards aligned with client SLAs.

Implement reporting tools and analyze service quality to drive improvements.

Prioritize automations and optimizations based on impact and ROI; ensure corrective actions are tracked to completion.

Communicate effectively with internal stakeholders and clients during incidents and change activities.

Localisation du poste

Zone géographique

Europe, Luxembourg

Ville

Luxembourg

Critères candidat

Niveau d'études minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

Master’s degree (Bac+5 / M2)

Minimum 5 years’ experience managing IT teams.

Proven experience in the fund industry; experience with trailer fees is a strong plus.

Strong incident management, monitoring and process-improvement background.

Experience with monitoring platforms, ticketing systems and runbook automation tools.

Previous exposure to dealing and liquidity solution environments.

Niveau d'expérience minimum

6 - 10 ans

Compétences recherchées

Organized, autonomous and detail-oriented.

Excellent communicator with strong interpersonal skills.

Calm under pressure, patient and resilient.

Analytical thinker with a process-driven mindset and strong prioritization skills.

Team player able to coordinate cross-functional stakeholders.

fluent in english

AI proficiency as a driver of continuous improvement.