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Join AIG as a System Analyst in Mexico City, driving operational efficiency and automation in finance applications.
Leverage your skills in system analysis, requirements gathering, and incident management to enhance AIG's global insurance solutions.
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business (Choose the relevant description)
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
The Systems Analyst supports day-to-day operational systems by translating business needs into functional system solutions and ensuring applications run reliably and efficiently. This role works closely with Operations and IT teams to gather requirements, document processes, coordinate system enhancements, execute testing, and resolve incidents. The position plays a key role in maintaining system stability while driving continuous improvements and automation initiatives that enhance productivity, service levels, and overall operational performance.
What You Need to Know
Solid understanding of operational processes and how systems support day-to-day business activities
Experience gathering and documenting functional requirements, process flows, and system specifications
Familiarity with system enhancements, configurations, testing (UAT/SIT), and release support
Ability to analyze operational data and identify improvement or automation opportunities
Understanding of integrations between systems and data flows
Experience coordinating with IT teams, developers, and third-party vendors
Knowledge of change management and production support best practices
Strong documentation, organization, and follow-up skills to ensure timely delivery
Ability to work in fast-paced environments supporting multiple priorities simultaneously
What we’re looking for:
Behavioral competencies:
Execution & Accountability. Takes ownership of tasks and follows through to ensure timely and high-quality delivery
Problem Solving Mindset. Identifies issues quickly, analyzes root causes, and proposes practical solutions
Customer & Service Orientation. Responds proactively to business user needs with a focus on service quality and reliability
Collaboration & Teamwork. Works effectively with Operations, IT, and vendors to deliver shared outcomes
Organization & Attention to Detail. Maintains accurate documentation, tracks activities, and manages multiple priorities with precision
Adaptability. Comfortable working in dynamic environments with changing priorities and operational demands
Clear Communication. Communicates technical concepts in a simple, business-friendly manner
Functional competencies:
Requirements Gathering & Documentation. Ability to capture, document, and validate business and functional requirements
Process & Workflow Analysis. Maps current processes, identifies gaps, and recommends system or process improvements
System Testing & Implementation Support. Experience with SIT/UAT, test cases, defect tracking, and release support
Production Support & Incident Management. Troubleshooting, root cause analysis, and resolution of system issues
System Configuration & Enhancements. Supports minor changes, improvements, and coordination with development teams
Data Analysis & Reporting. Uses operational data to identify trends, issues, and opportunities for optimization
Vendor & Stakeholder Coordination. Works effectively with internal IT teams and third-party providers to deliver solutions
Continuous Improvement & Automation. Identifies opportunities to streamline and automate manual tasks
A look at our benefits
At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
Functional Area:
IT - Information Technology