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Processing Services Technician role in London, driving Lloyd’s market claims processing & service levels.
Join Talbot Underwriting Services to support operational improvements, claim documentation, and customer service.
Join us as Processing Services Technician
Talbot is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019. We have been part of AIG since 2018 and our ambition is to be AIG’s Centre of Excellence at Lloyd’s. Headquartered in London, Talbot has offices in New York and Singapore and over 300 people working across these three locations.
Syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism, Marine, Energy (off-shore and on-shore), Marine and Energy Liability, Hull, Cargo and Specie, Political Risk, Property, Accident and Health, Financial Lines, Cyber, Alternative Risks, Non-Physical Cyber and Treaty Reinsurance.
How you will create an impact
The role will require a good knowledge of the Lloyd’s market and a good understanding of the Insurance / Reinsurance industry. An understanding of all Classes written by the Overseas offices is needed to ensure right first time processing is completed within SLAs
Timely processing of claims information, ensuring the team maintain Service Level Agreements
Identifying and assisting with Operational improvements
Monitor claims processing mailbox and process all post received into mailbox within Processing Services SLA
Maintain electronic claims files within Processing Services records per agreed procedures
Update internal workflow system CycloPS Claims with accurate claim information
Complete accurate and timely data entry into Enterprise Risk (Brokasure system)
Transmit claim transactions into CLASS and ECF for Talbot claims adjuster review
Review and resolve queries raised by Talbot Claims or Xchanging Claims technicians within CLASS
Produce accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and fees
Provide excellent customer service by responding promptly to all queries from brokers and internal stakeholder within the claims mailbox
Support ad-hoc premium tasks if required, ensuring the processing team maintain Service Level Agreements
Support Audit requests through prompt response to data requests
What you’ll need to succeed
Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferred
Xchanging systems including Insurance Portal and Insurance Market Repository – preferred
Microsoft word, and excel
Excellent communication skills with all levels of staff
Knowledge of the Lloyd’s Market and the classes of business written at Talbot
Ready to take your career to the next level? We would love to hear from you.
#LI- AIG
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development, to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join — across our operations, we are thinking in new and innovative ways to deliver ever‑bigger solutions to our customers. At AIG, you can one
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AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
CL - Claims
Talbot Underwriting Services Ltd (TS1)