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Relationship Associate – hybrid role in Warsaw‑based Citi with focus on client relations, KYC, credit coordination and global support.
Join Citi Handlowy for a competitive salary, pension plan, medical coverage, and flexible benefits while managing key client relationships.
Job Overview
The Relationship Associate is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities
- Builds relationships with client network and operational teams, becoming a key contact for internal requests/problem escalation and resolution
- Ensures timely completion of Know Your Client (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers (RM)s
- Helps clients to access Citi’s global network, locating local coverage and product support across the globe
- Works with RMs and product partners to on-board new clients/new subsidiaries and KYC/initial credit set-ups completed
- Coordinates credit requests and approvals from Citi’s global network
- Engages with product partners and Citi’s global network to identify revenue opportunities and to position certain products with clients
- Ensures periodic support discussions are held with clients and are correctly documented
- Maintaines correct client legal and marketing hierarchies
- Partners with Credit Admin team to ensure credit documentation is kept current: FX, derivatives, Loans, LCs and other credit-related documents
- Partners with Credit Admin team to monitor usage of credit lines, and partnering with Independent Risk during client Annual Reviews
- Assists in implementation of cash transactions for Banker
Qualifications
- 2-5 years relevant experience
- Bachelors/University degree or equivalent experience
- Fluent Polish and English
- Driving Licence
Citi Handlowy offers
By joining Citi Handlowy, you will work in hybrid model (currently up to 2 days working at home per week), but also receive a competitive base salary and enjoy a whole host of additional benefits which are currently provided such as:
Employer paid Defined Contribution Pension Plan contribution of 7% of employee’s pensionable earnings (PPE Program).
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates.
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates.
Employee Assistance Program financed by Employer.
Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave).
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates.
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
Additional day off for volunteering.
Extra days off provided to employees celebrating significant service anniversaries, with eligibility occurring every five years.
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
Opportunity to receive an annual discretionary incentive award.
Special offers and discounts for employees.
Copy and paste the URL below into a new tab in your web browser to view the Collective Bargaining Labor Agreement extract: https://www.citibank.pl/poland/files/ZUZP-KeyProvisions-CitiHandlowy_05012025.pdf
Legal Note
Your personal data will be administered by Bank Handlowy w Warszawie S.A. with its registered office in Warsaw, ul. Senatorska 16. The Bank carries out the processing of your personal data first of all to conduct the recruitment process in which you participate, i.e. in the scope specified in Article 22(1) of the Labour Code (Article 6(1)(c) of the GDPR). You are entitled to: access your personal data, rectify them, erase them, restrict their processing, transfer your data and object to their processing. More detailed information is available at the website: https://www.citibank.pl/poland/files/privacy-notice.pdf
Please read the information about internal reports procedure – Whistleblowers Protection Act: https://www.citibank.pl/poland/files/ustawa-o-ochronie-sygnalistow.pdf
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .