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Join ING Australia as a Customer Journey Expert to shape seamless banking experiences.
Lead product journey innovations, influence stakeholders, and enjoy great benefits.
Expression of Interest: Product Managers / Customer Journey Experts | ING Australia
At ING Australia, we're passionate about creating simple, seamless and customer-centric banking experiences.
We are seeking expressions of interest from talented professionals across multiple levels, including:
If you are a Product Manager with experience owning, managing or optimising customer journeys, we encourage you to apply.
We're particularly interested in candidates who can demonstrate hands-on experience improving customer banking journeys, influencing stakeholders, leveraging customer insights and data to drive decision-making, and delivering measurable customer and business outcomes.
At ING Australia, Product Managers are known internally as Customer Journey Experts (CJEs). Whether your background is in product management, customer experience, journey management, service design or transformation, we'd love to hear from you if you have successfully improved customer outcomes within a banking or financial services environment.
We have upcoming opportunities across both permanent and fixed-term contract positions for individuals who are passionate about solving customer problems, improving experiences and driving meaningful change within a banking environment.
What You'll Do
- Lead the analysis, design and optimisation of end-to-end customer journeys across banking products and services.
- Identify customer pain points and opportunities through customer insights, feedback, data and operational trends.
- Partner with Product, Technology, Operations, Risk and Customer teams to deliver customer-focused improvements.
- Drive journey mapping, process redesign and experience enhancements that improve customer and business outcomes.
- Champion customer-centric thinking and embed journey management best practices across the organisation.
What We're Looking For
- Experience in Customer Journey Management, Customer Experience (CX), Service Design, Process Improvement or Transformation roles.
- Banking or financial services experience is essential; product-specific expertise is not required.
- Exceptional stakeholder engagement and influencing skills, with the ability to drive outcomes across multiple business functions.
- Demonstrated experience translating customer insights into practical solutions and measurable results.
- A passion for improving customer experiences and simplifying complex customer journeys.
What’s in it for you?
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply.
We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.
Sound like your kind of vibe?
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
Need more?
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Contact: Skye Griffiths on skye.griffiths@ing.com
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com
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