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Entry‑level Cards Portfolio Analyst in Dubai to drive portfolio growth and optimize performance for Citi UAE cards.
Partner with sales, service and technology teams to boost profitability and customer experience.
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Job Overview
The Citi UAE cards business is profitable and growing. The business requires strong talent to drive Cards portfolio growth and the candidate is expected to:
Support in growing and optimizing performance of the UAE Cards Portfolio
Manage and optimize various portfolio programs / initiatives
Support in identifying areas of growth & efficiency
Key Responsibilities
Support to execute ongoing portfolio programs / initiatives such as Instalment products (e.g. Loan on Card, Transaction EPP, Statement EPP), Balance Transfer, Citi PayAll, Insurance cross-sell
Support to execute ongoing portfolio spend programs and other initiatives like credit limit increase, retention, activation, etc.
Support in implementation of new actions to enhance profitability of the above-mentioned programs
Support development of digital capability and adoption for various portfolio programs
Work with portfolio sales & service teams to optimize front‑line performance which will include tasks like training, design and implementation of controls
Support enhancements to improve customer experience
Work with the data team to define key metrics / dashboards to support business management
Work with Technology on all required technology aspects of portfolio campaigns / programs, including UAT, test preparation and execution
Support planning and execution of adhoc projects / initiatives as required
Manage / support new products or other existing portfolio programs as required
Ensure compliance with Legal and Regulatory requirements, procedures and controls
Development Value
The role offers opportunity to develop leadership skills to drive business value
Opportunity to learn about the banking industry and how credit cards business run
Opportunity to work on digital commercialization initiatives
Visibility with senior stakeholders
Work with other Citi businesses across the region to learn best practices
Education:
Bachelor’s degree/University degree
Demonstrated comfort with data and excel
Demonstrated problem‑solving and decision‑making skills
Ability to work unsupervised and adjust priorities quickly
Ability to manage deadlines or unexpected changes
Commercial acumen & ability to convert insight into real‑life profitable solutions
Clear and concise written and verbal communication
Job Family Group
Product Management and Development
Job Family
Product Management
Time Type
Full time
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