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Senior Operations Manager for Global Hospitality Services at Citi – leading vendor and stakeholder relationships across Singapore.
Drive operational excellence, budget oversight, and continuous improvement in a dynamic, high‑impact environment.
Title: General Services Operations Sr. Manager (Global Hospitality Services), Vice President
Location: (sin ubicación)
Description: Discover your future at Citi
Job Overview
At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Global Hospitality Services (GHS) is a key component of Citi's broader Colleague and Client Services (CCS) division. CCS delivers a broad array of core products across all regions, alongside a significant number of services tailored to local situations, supporting all Citi's business lines. As part of its comprehensive offerings, CCS provides a wide range of support services to the firm, including Global Hospitality Services (GHS), Global Event Marketing, Alumni Network, and Center for Culture. GHS strategic coverage includes Executive and Colleague Dining, Conferencing, Reception, Fitness Centers & Wellness programs, Wealth Hubs, Vending/Pantry and operational support to senior global management.
Job Overview
The scope and scale of operations in Singapore has broadened substantially in recent years due to organic growth and complexity has been further increased by the recent integration of various portfolios within the country and its cluster.
Job Purpose
To provide operational and strategic support to ensure efficient operations of Global Hospitality Services (GHS) across Singapore ensuring service excellence, operational governance and alignment with Citi’s global standards. Supporting Regional Head through a variety of tasks including vendor management, people management, Subject Matter Expert for the regional team, uplifting operations standards and alignment, stakeholder relations, governance and compliance, and project management etc.
Key Responsibilities
Manage operations excellence and vendor management in diverse culture in India, e.g. BAU, performance, issue management, corporate social responsibilities etc.
Stakeholder relations
People management
Regional subject matter expert to uplift operations standards and alignment
Project management, sustainability initiatives, CoB etc.
Drive continuous service improvement, operational compliance & global service standards for GHS products
Accountable and manage operational budgets, & other financial/contractual vendor agreements and identify efficiency opportunities where applicable
Statistical reporting including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk
Manage reporting/analysis of the regional restricted commodity to ensure consistent governance controls is in place with no deviations to policy and to mitigate risk
Co-ordinate all Compliance guidelines to implement changes as and when needed
Handle sensitive information in a confidential manner, an NDA will be required
Manages & monitors vendor’s performance against vendor service evaluation system (KPIs)
In partnership with the vendor & RES develops plan for ongoing Foodservice area evaluation; maintenance & replacement of Foodservice facilities & equipment including priorities, budgets & timelines
Knowledge/Experience
Operations and management experience in related or similar areas (i.e. executive and food & beverage services)
Experience in third party vendor management is ideal, but are not a pre-requisite
Experience of client liaison or relationship management or teamwork
Fundamental understanding of controls and associate processes
Experience managing multi-site, multi-service operations in a corporate environment
Skills: (technical skills)
Essential
Excellent interpersonal skills, confidence and judgement
Excellent verbal and written communication abilities
Flexible and responsive manner and ability to prioritize
Structured and organized approach
Strong leadership and influencing skills
Desirable
Administrative literacy
Project literacy
Project management and change implementation expertise
Qualifications
University degree graduate with hospitality or related major.
Minimum 10 years of related working experience, demonstrating strong operational expertise and relevant skills.
While a higher education background is generally expected, exceptional candidates with extensive practical experience and demonstrated operational proficiency will also be considered.
Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but not a pre-requisite.
Proficient in MS Office.
Competencies
Resilience, adaptability and the ability to remain focused in a highly demanding and fast-moving environment
Ability to analyze complex, ill-defined problems and to escalat the issues to the managers
Ability to achieve results through good time management and teamwork
Comfortable operating in ambiguous and complex circumstances
Good written and verbal communication skills
Attention to detail and problem-solving skills
Strong organizational and planning skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/de
Job Family Group:
Corporate Services
Job Family:
General Services
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Legal Notice
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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