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Opportunidad: Service Process Coordinator – Sioux Falls (overnight shift).
Join Citi’s global team to handle complex servicing tasks, focusing on accuracy, compliance and risk assessment.
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Job Overview
Please attach resume for consideration.
The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
Responsibilities
Organizes, records, processes and services the production output of various, moderately complex servicing activities.
Works on moderately complex projects under general supervision and established procedures.
Supports a range of products/services.
Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
Understands how duties relate/integrate with others in the team/unit.
Requests data and documents from internal clients
Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
1 year of relevant service
Previous servicing/processing experience preferred
Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures
Education
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
This position is an overnight position and requires working 100% on-site.
Work Schedule
Primary Shift: Monday to Friday, 12:00am (midnight) to 8:30am.
Saturday Rotation: Every other Saturday, you will work the same shift hours (12:0 am to 8:30am).
Compensatory Day Off: When you work a Saturday, you will receive a Wednesday off during that week.
Location: Sioux Falls, SD
Please attach resume for consideration.
Job Family Group
Job Family Group: Operations - Core
Job Family
Job Family: Processor
Time Type
Time Type: Full time
Primary Location
Primary Location: 5800 SOUTH CORPORATE PLACE
Primary Location Full Time Salary Range
Primary Location Full Time Salary Range: $38,480.00 - $47,430.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date
Anticipated Posting Close Date: Jul 07, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.