Vista previa generada por IA
CPS Contact Center Specialist in Makati – Drive chat support and HR solutions.
Join us to shape employee experience and take ownership of risk management.
Operational Excellence
- Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness
- Provides advice to HR-related matters covering all bases of HR support resolutions
- Triages transactions to Tier 2 accurately and timely
- Escalates and seeks support on complex HR inquiries and issues to risk manage potential escalations
- Coordinates with local people services and other workstreams to provide employee experience
Engagement and Recognition
- Identifies potential improvements in the Chatbot flows
- Takes part in updating the knowledge base real-time
- Actively participates in calls, stand-ups and learning sessions to strengthen service knowledge
- Proactively takes part in delivering good client working relationships
Orange Behavior
- You take it on and make it happen - Meets deadlines and deliver employee experience
- You help others to be successful - Takes part in executing projects in Contact Center
- You are always a step ahead - Develops 1-2 skills to become future-ready (ie. ownership and accountability, problem solving skills, etc)
Risk
- Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner