Payroll Operations Manager (nordic payroll)

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Payroll Operations Manager, leading end-to-end client relationships and payroll processes across Nordic markets – a mid-level role in Granada, Spain.

Drive payroll excellence, SLA compliance, and team performance while steering continuous improvement and innovation with Strada’s global payroll platform.

Payroll Operations Manager (nordic payroll)

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at  www.stradaglobal.com

Overview

Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately

Key Responsibilities

• End to end management of the client relationship, including all escalation
• Work in partnership with Account Management to ensure accurate and timely contract revisions
• Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process.  This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed
• Ongoing review of the Country Solution workbook and ensure updates are captured
• Year End management
• Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
• Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate
• Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved
• Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client
• Project Management to ensure successful implementation of any new service or processes
• Working with Transformation and Products, in liaison with specialists, to implement automation and innovation
• Management of internal stakeholders
• Liaise with the JL3 to ensure the service is running as per our SLAs and KPIs
• Support ITCAMs/ADs in ensuring the client is aware of any product enhancements
• Payroll Legislation updates are fully documented by the specialist and understood by the team
• Annual planning reviewed and signed off by client(s) and JL3
• Strada Security Standards are adhered and followed
• Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence
• Ability to recognize and deal appropriately with sensitive and confidential information
• Handle all required purchase order management activities per the defined process
• End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada HR policies
• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
• Management of recruiting the correct Specialists for the team by working with the Recruitment Team
• Manage and monitor timely and accurate time recordings in the time management system
• Keep team informed by conducting effective team meetings
• Communication and alignment of team ensuring that business updates, innovation etc is fully understood by the whole team.
• Maintain a professional environment; correct behaviors and enforce the use of business etiquette
• Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Team Performance within defined standards and customer contracts
• Ability to effectively communicate with all levels within the business

REQUIRED EXPERIENCE

Professional / Job Experience   

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Education and Training

Essential

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

5-8 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable

Experience working with HR and payroll data

Experience managing a team

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign duties and responsibilities, including to subsidiaries, partners, or future business purchasers.

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

People, Payroll and Technology Solutions | Strada Global

Discover Strada’s global people, payroll, and technology solutions - serving 180+ countries. Simplify complexity, ensure compliance, and fuel organizational growth with our end-to-end services.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.