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Apprenticeship in Tool Administration & Application Support – AXA Headquarters, Paris (Hybrid)
Develop tool expertise, train users, and drive improvement in a leading insurance environment.
YOUR WORK ENVIRONMENT
At AXA, we work together every day for human progress by protecting what matters. It’s a foundation of our actions, our strategy, and the way we collaborate across the Group. Every day, we contribute to human progress in a way that is practical, responsible, and meaningful, creating a shared sense of direction, commitment, and collective impact that connects people across teams, countries, and roles. As one of the world’s leading insurers in the protection of property, people, and assets, AXA brings together 154,000 employees and contributors across 50 countries, serving over 95 million customers worldwide. As a responsible corporate citizen, AXA is deeply engaged in social and environmental initiatives and actively promotes an inclusive culture where every voice matters, differences are valued, and everyone is encouraged to grow through our strategy Care and Dare.
About AXA Group Headquarters (GIE AXA)
AXA Group Headquarters (GIE AXA) brings together the Group’s corporate functions and plays a central role in shaping and driving AXA’s global strategy. It supports subsidiaries worldwide by ensuring strategic alignment, governance, operational and technical excellence, consistency of standards, and the sharing of best practices across the organization. With nearly 1,000 employees representing 45 nationalities, the headquarters embodies AXA’s strong international culture and offers a dynamic, collaborative, and intellectually stimulating environment: where global impact meets everyday teamwork.
YOUR ROLE AND RESPONSIBILITIES
What You’ll Do
- Act as the business point of contact for a portfolio management tool with various stakeholders (business teams, IT, transformation)
- Train and ensure all users have a correct use of the tool
- Manage tool accesses (manage the licenses granted, accesses to be revoked…)
- Gather, analyze, and formalize business needs related to tool enhancements
- Prioritize change requests in line with the roadmap and strategic priorities
- Contribute to defining and monitoring the product roadmap in coordination with project teams
- Ensure alignment between tool functionalities and users’ operational needs
- Participate actively in design, testing (UAT), and validation phases of new features
- Monitor usage and performance KPIs to identify improvement opportunities
- Support the rollout of new features (communication, user support, documentation)
- Facilitate the user community and collect feedback
- Contribute to change management activities related to the Nova tool
Who You Are: Technical and Professional Skills
Currently pursuing a Bac +5 (Business School or Master's Degree from a University). Analytical and synthesis capabilities, with an understanding of business needs. Proficiency in collaborative tools and the Office Suite. Fluent in French and English (written and spoken). Interpersonal Skills: Proven interpersonal skills with high-level stakeholders. Excellent interpersonal abilities: listening, empathy, assertiveness, team spirit. Sense of organization and prioritization. Autonomy, independence, organization, and the ability to manage multiple topics simultaneously. Rigor and method. Creativity
We encourage you to apply even if you do not fully meet all the qualifications listed.
In AXA, we are convincing that diversity did the wealth of our company. We ensure equal skills-based application review and accommodate specific needs.
WHY JOIN US
You will join: A responsible company, towards people, including its employees and customers, and towards the planet A company with strong values A company promoting internal mobility and the training of its employees A company offering many benefits (learn more here: AXA Careers) A flexible company, allowing hybrid work, in the office and from home. In line with our commitments, we celebrate each new hire by taking action for global reforestation: we plant a tree for every recruitment.
AXA Group Headquarters (GIE AXA) is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA Group Headquarters, we know that an inclusive culture enables business growth and is critical to our success.