Vista previa generada por IA
Senior Analyst (SRE) supports Payments observability at Citi.
Join a team of 230k and shape the future of scalable telemetry.
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
The SRE Observability Specialist is a hands‑on expert, delivering the future of Observability across Services Technology. This role is a part of a central SRE enablement team within Services Production, working closely with SREs, developers, and platform teams to embed telemetry, implement SLOs, and build meaningful visualizations for key production flows — particularly in critical Payments Business.
Responsibilities:
- Translate Organization strategy into an actionable delivery plan in partnership with Services Products, Operations & Engineering function, delivering incremental, high‑value milestones.
- Understand Critical Business Services functional scope and translate into End‑to‑End monitoring solutions.
- Deliver against the observability roadmap for Services Technology by building scalable, reusable telemetry solutions.
- Periodic review and analyze application monitoring TOIL and collaborate with stakeholders and remediate them as per organization goal.
- Create and maintain dashboards and visualizations for critical client journeys, including real‑time flows across Payments.
- Understanding of SRE principles, DevOps, CI/CD pipeline and tools,
- Knowledge of Grafana/Splunk and MCP will be additional value.
- Hands on experience with modern observability tools (e.g., Prometheus, Grafana, Loki, Artemis , Tempo).
- Contribute to the delivery of reusable automation solutions and reliability frameworks to support LoB teams and reduce operational burden.
- Work with SREs across Services to identify automation opportunities, share reusable tooling, and improve adoption of production engineering standards.
- Maintain and contribute to the central production engineering backlog using Jira, helping prioritize and organize workstreams aligned to Services Technology needs.
- Support the development of utilities, scripts, and templates to improve production support effectiveness and reduce manual intervention.
- Engage in the Services Production Engineering Forum, collaborating with other engineers to share knowledge and resolve common challenges.
- Hands‑on experience in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms.
- Deep understanding of SLIs, SLOs, Error Budgets, and telemetry best practices in high‑availability environments.
- Proven ability to troubleshoot integration issues and support observability across hybrid platforms (on-prem, cloud, containers).
- Experience building dashboards aligned to business outcomes and incident workflows, especially in critical flows like payments.
Recommended Qualifications:
- 5-8 years experience in an SRE Role
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non‑IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Good all‑round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholde
Education:
Bachelor’s/University degree or equivalent experience
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.