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Mid-level Inbound Account Specialist driving APAC renewal business for AXA's MAXIS GBN.
Manage client relationships, market intelligence, and renewal support across APAC.
Responsibilities:
The APAC Inbound Account Specialist role is based in Hong Kong and consists in supporting the Account Management Leader in maintaining MAXIS GBN renewal businesses within the APAC region. He/she will be responsible for: Performing local country planning for all MAXIS renewal customers in APAC using market research, competitive intelligence and performance metrics Developing a strategy with MAXIS Network partners in APAC to retain existing business in the MAXIS network using global leverage Building relationships with APAC Multinationals Corporation influencing them to insure their EB plan within the APAC Network Building relationships with regional brokers and consultants Maintaining strong relationships with clients and intermediaries to resolve issues and maintain a productive relationship Providing consultation to local Account Management team and intermediaries applying sound decision based on existing MAXIS relationships Serving as a main focal point between MAXIS colleagues and local APAC Network Account Management teams Building effective working relationships with internal partners, intermediaries, and key industry stakeholders/influencers Providing on-going support to pre and post renewal support and assisting to resolve escalated service issues for clients. Assisting APAC new MAXIS client implementations and other projects Generating reports to track/report activities, progress, and strategies Representing APAC Network capabilities to internal and external stakeholders and influencers Providing market intelligence to formulate market strategies to identify best-in-class models and processes for business acceleration Reviewing competitor best practices in the region and identify emerging trends based on changes in the market and/or regulatory environment Putting in place initiatives and marketing event to drive business to the Network
Qualifications:
Should have strong analytical, interpersonal and project management skills. Must have clear understanding of insurance business, financial analysis and growth mindset. Flexibility to multi-task and work in an evolving environment. Need to be aware of global/regional employee benefits business best practices and be able to adapt communication approach to different markets, taking local cultures into consideration. Strong communication skills and relational intelligence. Have an interest in learning and intellectual curiosity in the business to problem solve and find solutions to advance business goals. Open mind, curiosity and flexibility are key to succeed. Account Management experience. We look for talent not skills. Relevant business experience in the financial services industry. Preferably with Global Employee Benefits, Broking, C&B or Healthcare/Wellness experience. Ability to grow strong relationships with clients and intermediates with a key focus on the development of new relationships for MAXIS GBN. Full professional proficiency in English (Mandarin or another Asian language is a plus). Proficiency with computer systems. Strong MS Office (i.e., Excel, PowerPoint, Word) skills. *The Senior Specialist position will be offered to the candidate with more experience
About AXA Hong Kong and Macau
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
Equal Opportunity and Diversity Statement
AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).
*The MAXIS Global Benefits Network have been jointly created by AXA and MetLife in 1998.
*The MAXIS Global Benefits Network have been jointly created by AXA and MetLife in 1998. In 2016, AXA and MetLife further strengthened their existing partnership with the launch of MAXIS GBN as joint venture company.