OPERATIONS is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.
JOB RESPONSIBILITIES
Client Relationship Management
- Serve as the primary point of contact for a designated portfolio of Key institutional clients (eg hedge funds, asset managers, family offices, and sovereign wealth funds), fostering long-term partnerships.
- Proactively engage clients to understand and anticipate their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement, deepening relationships to maintain and grow their activities with GS
- Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities.
- Collaborate with Sales, Trading, and New Business Groups to onboard new clients seamlessly and expand existing mandates.
Platform Development:
- Drive cross-functional initiatives to streamline workflows, enhance the client experience, increase straight-through processing (STP), and improve operational efficiency and scalability.
- Leverage client insights to influence development plans - Partner with internal teams to shape functional solution designs, growing into a subject-matter expert who uses deep domain knowledge to craft innovative, value-added solutions.
- Collaborate with sales, trading and account managers to identify and prioritize product enhancements, redesign business processes, and leverage client data to optimize infrastructure
- Analyze feedback and internal data to increase STP, reduce exceptions and improve client experience. Review thematic client queries, diagnose manual-process and control gaps, propose automated solutions, and work with internal stakeholders to implement them.
- Lead internal forums to review client request trackers and address workflow/booking protocol enhancements. Build and maintain project plans, ensure governance standards are met, track milestone progress, and escalate and resolve problems promptly.
- Investigate platform SLE breaches, coordinate responses to live issues, and manage client-specific requests. Lead end-to-end delivery by conducting impact analyses and driving issue resolution.
Operational Excellence & Complex Problem Solving:
- Oversee and drive the resolution of highly complex operational, technical, and service-related issues across the full suite of products and processes including Prime Services (e.g. financing, securities lending, listed derivatives and OTC clearing, synthetic prime, reporting, margin oversight) and Franchise products and functions (eg. Equity and Fixed Income Execution, OTC Derivatives – Equity Derivatives, Credit and Rates products, and FX).
- Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery, efficient prioritisation of issue resolution, and proactive communication on complex issues
Product & Market Expertise:
- Possess a deep and comprehensive understanding of Prime Services and Execution products, global financial markets, market structure, and the regulatory landscape
- Provide expert guidance and thought leadership to clients on product capabilities, market trends, regulatory changes impacting their business, and the adoption of new reporting and technology applications.
- Stay abreast of industry developments, competitive offerings, and emerging technologies to proactively advise clients and internal stakeholders.
Risk Management & Compliance:
- Identify, assess, and mitigate operational, credit, and reputational risks associated with client activities and service delivery, escalating potential risks to relevant stakeholders at an early stage.
- Ensure strict adherence to internal policies, procedures, and all relevant regulatory requirements, including performing checks around short sales violations, cancel/corrections of trades, and aged settlements.
- Contribute to the development and implementation of robust risk controls, regulatory reviews and client service best practices.
Leadership & Strategic Contribution:
- Contribute to team strategy, process improvements, and knowledge-sharing initiatives, including participating in working group calls with global audiences.
- Lead or actively participate in strategic projects aimed at enhancing the Prime Services offering, client experience, and internal efficiencies.
- Conduct periodic relationship reviews to ensure appropriate resource allocation
Key Skills:
Technical Skills:
- Exceptional understanding of global financial markets, instruments, and regulatory frameworks.
- Preferred proficiency in industry-standard platforms and internal systems relevant to prime brokerage operations and client reporting.
- Strong analytical and quantitative skills, with the ability to interpret complex data (e.g. client balance trends, market share) and perform root cause analysis to provide actionable insights
- Demonstrate ability to understand and leverage AI toolset to drive automation and increase productivity
Soft Skills:
- Excellent in communication (written and verbal), presentation, and interpersonal skills, with the ability to engage effectively with senior client stakeholders (CFOs, COOs, Head of Ops) and internal partners across all levels.
- Strong problem-solving abilities, with a proactive, analytical, and solution-oriented approach to complex challenges.
- Strategic thinker able to identify cross functional issues, provide innovative solutions, and communicate the implications of solutions across existing processes, systems and teams
- Experienced in driving collaboration and facilitating discussions with stakeholders to perform problem solving and solution analysis while maintaining clear separation of duties and responsibilities
- Self-starter with ability to work independently, manage multiple priorities under pressure, and thrive in a fast-paced, dynamic environment with minimal supervision.
- Demonstrated leadership potential, with the ability to influence, collaborate, and drive results across cross-functional and global teams.
- High degree of accountability, action-orientation, and focus on outcomes
Experience:
- Min. 5 years experience in Client Services, Operations, Project Management or a related front-office role within a leading investment bank or financial institution.
- Proven track record of successfully managing and growing complex institutional client relationships.
- Demonstrated experience with a broad range of financial products and services, including Prime Broker Custody, Futures & Cleared Derivatives, Equity Synthetics/CFDs, Cash Equity and Fixed Income Securities, FX, and OTC Derivatives (Credit Derivatives, Interest Rate products, and Equity Derivatives).
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
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