Job Description
Senior HR PMO & AI Enablement Manager
Gurgaon or Bangalore, India
The Senior HR PMO & AI Enablement Manager is accountable for translating the enterprise AI HR transformation strategy into remit-specific workforce approaches and for shaping, deploying, and enabling their adoption across Claims, Legal & Compliance, and Global Operations. As Senior Manager, you will be a driver of AI-enabled initiatives, not just a project manager. You will draft playbooks, define KPIs, manage stakeholder alignment, and coordinate with the DPO, IT, and business units. You will serve as a strategic PMO and enablement hub, supporting HR’s response to transformation by structuring thinking, connecting initiatives, and translating complexity into clear workforce narratives, decision frameworks, and coordinated HR actions. You will integrate inputs across AI use cases, workforce impact, Orion skills, organizational design, HR capability uplift, change enablement.
What you’ll be doing
What will your essential responsibilities include?
HR AI Enablement
- Structure and orchestrate people impact responses to AI transformation initiatives across Claims, Global Operations, and Legal & Compliance.
- Partner with business, AI, and transformation leaders to translate AI use cases into workforce implications (roles, skills, organization).
- Work closely with the AI HR Taskforce (including HR Workforce Planning & Transformation) to connect AI initiatives with workforce implications and HR activity into a coherent picture.
- Shape and apply HR approaches based on taskforce outputs within the remit, ensuring consistency, scalability, and practical application.
- Design and maintain practical HR frameworks to assess AI impact on work, roles, capacity, and skills; contribute to playbooks, templates, and governance materials.
- KPI framework: develop concrete KPIs per use case and for the overall program (adoption rates, time-to-value, learning time, productivity impact, cross-functional collaboration).
Workforce Impact, Skills & Organization Design
- Contribute to the evolution of organizational design and job architecture
- Structure options and scenarios to support informed decision-making as roles, skills, and work evolve.
- Build capability through exposure to live cases and co-design of targeted evolutions; avoid end-to-end ownership to enable rapid learning and iteration.
Facilitation & Capability Enablement
- Design and facilitate HRBP and crossR sessions; lead business workshops on AI impact, human–AI collaboration, and role evolution.
- Act as a connector across HRBPs, COEs, HR Transformation, and enterprise initiatives.
- Equip HRBPs with practical playbooks, tools, and frameworks to support assured and composed engagement with leaders on AI use cases.
Change Management & Adoption
- Roll out a people-centric change approach for AI-driven transformation; embed change management early and align with ESS and global functions for sustained adoption.
Strategic PMO & HR Orchestration Support
- Provide strategic PMO and orchestration support to the Global HRBP across Legal, Claims, and Global Operations.
- Orchestrate HR priorities, initiatives, and dependencies; maintain operating rhythms, governance forums, and milestones.
- Support coordination of core HR processes, ensuring clear ownership, sequencing, and outcomes.
Stakeholder Management & Governance
- Act as an integrator across HRBPs, COEs, enterprise programs, and AI initiatives.
- Anticipate risks and dependencies; surface them to senior HR leadership and ensure alignment of interconnected initiatives.
You will report to the Global Head of HR.
What you’ll bring
We’re looking for someone who has these abilities and skills:
Experience & Profile
- Extensive, progressive experience in HR consulting, transformation, organizational change enablement roles in complex, matrixed environments.
- Relevant advanced degree or certifications in change management, or AI-enabled transformations preferred.
- Demonstrated experience structuring and orchestrating cross-functional initiatives (transformation programs, HR operating rhythms, governance, workshops, adoption).
- Experience translating complex topics into practical frameworks, decision narratives, and executive-ready materials for senior stakeholders.
- Curiosity and working knowledge of AI capabilities, limitations, and organizational implications.
Skills
- Preferred: AI and process/flow thinking experience, ideally from a consulting or tech-forward background. Ability to design frameworks, drive adoption, measure impact, and upskill HR colleagues.
- Cross-functional collaboration and facilitation to connect HRBPs, COEs, task forces, and business stakeholders into a coherent approach.
- Authentic and impactful communication to craft clear workforce narratives, influence alignment, and communicate with credibility.
- Agility, curiosity, innovation, and growth mindset to operate effectively in evolving AI and transformation contexts.
- Performance excellence and resilience to deliver against deadlines and maintain quality under pressure.
- Project Management to structure workplans, dependencies, milestones, and governance.
- Change Management to support adoption and sustained behavior change across the remit.
- Data-driven decision making and digital literacy to use insights, tools, and evidence in decisions.
- Risk management and ethical judgment to navigate people risk, sensitive topics, and governance in a regulated environment.
- Relationship management to build trusted collaboration and influence without formal authority.
- Ability to operate autonomously in a highly matrixed environment, navigating complexity and ambiguity.
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com