Discover your future at Citi
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Job Overview
This position is responsible for supporting and leading the Global Fund Services EMEA billing team. The person in this role will be performing and instructing the team on client maintenance, invoice production, accounting, reconciliation and investigations related to the EMEA billing markets. This role includes helping the team’s workflow to meet deadlines and accuracy standards, metrics reporting, and assisting the team for escalations, process improvements, and risk mitigation. Additionally, this person will also be involved with special projects, internal risk and control compliance, standard operating procedure writing, and user acceptance testing. In summary, this role is key to delivering operational excellence through flexibility, support, standardizing controls, reducing operational risk and service harmonization.
Responsibilities:
Lead a team of professionals to accomplish established goals and help the manager conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Manage workflow across the team to ensure accurate and timely delivery of invoices along with accurate and timely posting of receivables, revenue and incoming payments.
Serve as first point of escalation for internal/external staff queries, and develop/manage process, productivity, and quality standards
Create, develop, and maintain business relationships, identify and implement service, system, and process enhancements, lead and evaluate system testing, and train staff on new technology enhancements
Support development and achievement of strategic goals by coaching and training staff in new or existing functions as well as SMART goal setting
Identify and implement corrective action plans across teams while analyzing and assessing business risk
Identify and Action potential gaps and process improvements
Effectively communicate to internal partners to aid in collections, maintain and improve customer satisfaction and share best practices
Review metrics and ensure timely resolution of outstanding Items (including accounting breaks, unsent invoices, pending fee schedules, MCA reporting)
Perform as a back-up to the manager and other team leads as needed
Demonstrates Leadership and Management Potential
Ensure adherence to all audit policies and procedures
Qualifications:
5-8 years’ experience in Securities industry, billing experience or equivalent
Excellent written and verbal communication skills
Excellent interpersonal, analytical and problem solving skills
Strong PC skills including MS Excel
A proven ability to learn new processes
A proven ability to provide superior customer service
Work well under pressure and meet strict deadlines
Investigation and reconciliation ability
Ability to lead people
Bachelor’s/University degree or equivalent experience
We offer:
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:
Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
Opportunity to receive an annual discretionary incentive award
Special offers and discounts for employees
Click here to review the Remuneration Regulations extract.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
165 020,00 zł - 280 980,00 zł------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.