Would you like to shape how ING Business Banking understands and influences customer behaviour across the end‑to‑end customer journey? Are you energized by complex data, advanced analytics, and turning insights into real business impact? Then this role is for you!
The team
The Center of Expertise Pricing Business Banking is part of Business Development, a central BBNL department working for all business banking products and segments. With the strategic product-price positioning, we impact the results of the Domestic Bank Business Banking Netherlands, and customer behaviour, credit and market risk, and perception of our customers and society. As CoE Pricing we have a holistic view on Business Banking products and segments covering savings, payments and lending for small to midsized corporates.
Customer behavioural modelling and Insights Chapter
You will be part of the Customer behavioural modelling and Insights Chapter. This is a newly established squad designed to understand our customers’ behaviour. The focus areas are on behaviour modelling, customer segmentation and price elasticity. You will have the opportunity to build analytical solutions, shape frameworks and best practices from the ground up.
Role and responsibilities
Develop advanced analytics solutions and models to drive data-informed commercial decisions across Business Banking.
Collaborate with subject matter experts to bring models into production.
Support business in understanding customer behaviour through data.
Actively engage with stakeholders.
How to succeed
Proactive and result driven.
Highly motivated to solve complex problems with a continuous learning mindset.
Someone who enjoys working cooperatively with others as part of a team.
Comfortable in dynamic multi-matrix environments.
Required Skills
At least 3 years of experience developing advanced analytics solutions, ideally in the financial sector.
Strong experience writing clean, readable, well documented Python and SQL code suitable for production environments.
Affinity with panel data / time series models, linear and non-linear regressions, time series analysis, clustering, and hypothesis testing.
Able to tell a clear story with data and to explain findings to business stakeholders.
Hands-on experience with PySpark, BigQuery, SAS, MS Azure DevOps and GCP is a plus.
Knowledge of pricing domain is a strong advantage.
Solid educational background in mathematics, statistics or econometrics (Master’s or PhD degree level preferred).
Excellent written and oral communication skills in both technical and business contexts. Fluency in spoken and written English. Dutch is a plus.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you.
Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have. If you're questions are not answered, you can also contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button