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Lead Human Sales & Interactions at ING in Milan
Drive human‑centered sales initiatives in Business Banking’s omnichannel strategy.
Human Sales & Interactions Execution Lead
Title: Human Sales & Interactions Execution Lead Location: Milan, Italy Description: At ING Italy, we are redefining the way customers interact with banking. As part of the Business Banking (BuBa) omnichannel strategy, we aim to integrate human, relational, and advisory ‑ driven interactions with ING ’ s digital excellence. As Human Sales & Interactions – Execution Lead, you will support and execute all human ‑ based sales touchpoints within BuBa, covering sales activation, onboarding acceleration and post ‑ sales interactions. Your mission is to ensure that human ‑ led commercial initiatives are executed effectively and consistently, translating strategic priorities into concrete actions across internal sales channels and sales networks. You will work closely with the Head of Human Sales & Interactions and collaborate with commercial networks, Operations and key internal stakeholders to drive sustainable growth and strong execution capability.
Purpose of the role
Purpose of the role To strengthen the execution engine of Human Sales & Interactions within BuBa, ensuring that human acquisition, activation and outreach initiatives are delivered with strong operational discipline. The role supports the orchestration and execution of human ‑ led interactions, bridging strategy, sales and operations to improve performance, conversion and speed ‑ to ‑ activation across multiple human channels and touchpoints.
Key Responsibilities
- · Support execution of human acquisition and activation initiatives across internal sales channels and the Sales Network.
- · Ensure seamless cooperation between Human Sales, Operations and Product teams to support effective commercial distribution.
- · Drive execution of commercial initiatives, campaigns and pilots, ensuring consistency and scalability.
- · Improve inflow quality, conversion rates and speed ‑ to ‑ activation through structured execution and performance monitoring.
- · Translate strategic priorities into clear operational actions and execution plans.
Support rollout of new human interaction models, ensuring operational robustness and compliance.
Competencies
- · Strong execution and results ‑ delivery orientation.
- · Ability to operate in complex, cross ‑ functional environments.
- · Commercial mindset with strong number orientation.
- · Solid analytical capabilities combined with a pragmatic approach.
- · Effective communication and stakeholder engagement skills.
- · High level of autonomy, ownership and accountability.
- · Ability to design scalable processes and ways of working.
Requirements
- · University degree (preferably in Economics, Business Administration, or related fields)
- · 8+ years of professional experience in commercial roles, sales execution, or cross ‑ functional project environments
- · Experience working in cross ‑ functional environments and coordinating across Sales, Operations, and Product teams
- · Availability to travel within Italy
Working conditions
Working conditions: Full Time Duration : Permanent Location: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. #doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it. Do you think you are "a step ahead"? Apply now!
The benefits of joining ING
The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: Super flexible smart working Competitive base salaries and performance based bonuses Diverse cultures & Innovative mindsets International Environment Commitment to sustainability Lots of training development opportunities to help you grow Lots of moments dedicated to physical and mental well-being A special day off when it is your birthday: we call it #doyourbirthday! And of course we can’t forget: free water & coffee at the office!
Our Commitment
Our Commitment Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
Job Application Safety Reminder ⚠️
Job Application Safety Reminder ⚠️ We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site. Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.