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Join Deutsche Bank as a ServiceNow Platform Administrator in Birmingham – hybrid, full-time, with competitive salary, benefits, and opportunities to innovate.
Work in a collaborative platform team, administer ServiceNow, maintain stability, automate processes and support ITSM & other modules in a regulated banking environment.
Position Overview
Position Overview Job Title ServiceNow Platform Administrator Location Birmingham Corporate Title Associate You will join Deutsche Bank as a ServiceNow Platform Administrator, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and support the strategic vision, while being part of a supportive and inclusive team.
What we’ll offer you
- Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
- Competitive salary and non-contributory pension
- 30 days’ holiday plus bank holidays, with the option to purchase additional days
- Life Assurance and Private Healthcare for you and your family
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your key responsibilities
- Perform day-to-day administration of the ServiceNow platform including instance management, access control, and instance health monitoring
- Maintain platform configurations, including workflows, forms, UI policies, and business rules
- Contribute to stakeholder communication, issue resolution, and service improvement initiatives
- Work closely with Product Owners, Engineers, and Architects to deliver platform enhancements
- Proactively identify and resolve platform issues, defects, and performance bottlenecks
- Identify opportunities for automation and efficiency within ITSM and platform processes
Your skills and experience
- Proven experience administering ServiceNow in an enterprise environment
- Understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request
- Working knowledge of platform configuration (flows, business rules, client scripts, UI policies)
- Familiarity with incident, problem, change, and request management processes
- Effective communication and stakeholder management skills
How we’ll support you
- Training and development to help you excel in your career
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers . If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.