Job Description
Claims Manager – North America - Reinsurance
Stamford, CT
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As Claims Manager, you will lead a team of claim professionals responsible for handling reinsurance claims for North America, while providing technical advice and direction. You will be responsible for ensuring the quality and integrity of claim handling across the team and delivering market leading services to internal customers (senior management, underwriters, actuaries, finance etc.) and external clients (brokers and cedents). You will operate in a highly collaborative team environment to achieve shared corporate strategies and objectives. You will collaborate with the Head of Claims for Americas and other Claims colleagues around the world to implement global claim strategies and best practices.
What you’ll be doing
What will your essential responsibilities include?
Supervise, direct, coach, develop a team of P&C reinsurance claims professionals, including assessing performance and ensuring development plans are in place and actioned.
Oversee day-to-day activities of the team in accordance with AXA XL reinsurance claims handling guidelines, service standards, and in compliance with local regulations.
Review and approve referrals on P&C claims within specified authority levels. Coordinate management of disputed claims and dispute resolution strategy with the Head of Claims for the Americas and AXA XL Re Legal.
Managing pending of assumed reinsurance treaty and Facultative claims on Excess of Loss and Proportional contracts arising under a broad range of Casualty lines of business.
Understanding the reinsurance contracts and reviewing incoming and existing claims to verify coverage, evaluate exposure, post reserves, consider additional case reserves, and authorize claim payments within our industry leading service standards.
Utilize data and analytics to identify and evaluate casualty claims trends, providing insights to inform underwriting and reserving strategies.
Develop and maintain a regular and open channel of communication with underwriters and actuaries to keep them advised of developments on individual claims and accounts and provide insights on exposure change and emerging trends that could affect the portfolio and reserving.
Responding to the business needs of regional stakeholders - Underwriters, Actuaries and Senior management claims management to ensure exceptional claim support and customer service.
Build and maintain key client relationships internally and externally.
Perform reinsurance claim reviews on assigned portfolio, including assessment of cedent’s claim handling and reserving. Review claim files and conduct meetings with clients during the claim reviews and prepare claim review narrative reports.
Oversee claim reviews and timely preparation of claim review reports by team members.
Seek ways to drive continuous improvement.
You will report to the Head of Claims for the Americas, Reinsurance.
What you will BRING
We’re looking for someone who has these abilities and skills:
Advanced experience in insurance or reinsurance claims.
Technical proficiency and diversity of technical knowledge across P&C lines of business and experience with managing large claims. Proficiency in casualty claims is required.
Comprehension of claims best practices and experience with case analysis, setting reserves and large loss reporting.
Proven record managing people, including professional development of direct reports, their goal attainment and conducting performance reviews.
Confidence in client facing role with cedents and brokers as auditor and company representative.
Verbal and written communication skills as well as proficiency with claim data systems.
Relevant industry designations (ARe, CPCU, RPLU, AIC, etc.) and/or JD a plus.
Flexibility to travel, as needed.
Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. base salary range for this position is USD $125,400 - $219,300.
Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.