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Bilingual Banker (Spanish/English) – Inbound Call Center, 1st Shift – Chandler, AZ.
Build strong client relationships, upsell banking solutions, deliver Spanish/English service, and thrive in a dynamic call‑center environment.
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Responsibilities
Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans Identifies client needs for licensed sales functions, making referrals to Line of Business partners Quotes rates, terms, and programs for banking solutions Manages risk in every business, product, and service transaction leveraging available tools
Required Qualifications
Fluent in Spanish and English required. Minimum 1 year of up‑selling/ cross‑selling experience. Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections Comfortable receiving ongoing performance feedback and coaching Comfortable with ongoing change and learning new technology/processes Minimum of an intermediate level of proficiency with computers Self‑motivated with excellent organizational skills Strong decision‑making and problem‑solving skills
Desired Qualifications
Experience in telephone sales Experience working in a call center Experience in the banking/financial industry
Skills
Attention to Detail Client Solutions Advisory Customer and Client Focus Interpret Relevant Laws, Rules, and Regulations Adaptability Client Experience Branding Customer Service Management Issue Management Problem Solving Active Listening Business Development Consulting Referral Identification Research
Shift
Tuesday – Saturday 9am – 6pm Tuesday – Friday 9am – 7pm Saturday 9am – 1pm
Minimum Education Requirement
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Hours Per Week
Hours Per Week: 40
Shift
Shift: 1st shift (United States of America)