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Join Bank of America as a Credit Solutions Advisor in Danville, CA – guide clients through mortgages and lending products.
Apply your expertise in client management, underwriting, and regulatory compliance to deliver exceptional service.
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for originating loans for clients with residential mortgage needs and is the primary lending specialist working full time within the financial center. Key responsibilities include delivering First Mortgage and HELOC lending products in person or by telephone and providing products such as Auto Loans, Credit Cards and Core Banking products. Job expectations include effectively balancing sales performance, operational risk, and client relationship care. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities
- Provides specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of client's life plan
- Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
- Analyzes the client’s financial needs and applies knowledge of borrowing and banking to recommend financial services that best align with the client’s unique priorities
- Presents potential home lending product solutions, submits the mortgage application, assists clients with gathering supporting loan documentation, and keeps clients informed throughout the mortgage loan process through outbound calls, email, and online messaging
- Connects with clients through outreach and pipeline management activities and conducts consistent follow‑up routines to meet client needs
- Responds to client requests and makes referrals to appropriate internal partners based on client needs
- Responds to client needs with professional communication and guidance
Desired Qualifications
Minimum of 2 years of experience in client solutions advisory, credit documentation requirements, and compliance.
Strong customer service aptitude, communication skill, problem solving ability, relationship building, prospecting skill, team collaboration, attention to detail, critical thinking, adaptability, professional ethics, and regulatory compliance.
Experience with the mortgage lending environment and knowledge of FHA/HUD guidelines, SAFE Act compliance, conventional loans, jumbo loans, HELOC, government loans, credit card processing, auto loans.
Financial data analysis, underwriting, loan closing.
Solid experience in business performance assessment, market analysis, and referrals.