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Senior IT Business Lead Analyst at Citi, driving SaaS platform implementation and vendor management in the Staffing Office and Supply Chain domain.
Join Citi’s technology team in Tampa to lead enterprise SaaS initiatives, manage risk, mentor staff and innovate with AI and GenAI tools.
Job Overview
The IT Business Lead Analyst is a senior-level position and will be part of the Citi’s Third-Party Source to Pay Technology team managing and implementing all core and strategic platforms and automation initiatives in the Staffing Office and Supply Chain domain. The person will be responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. This role will work closely with both the business and technology teams for the implementation and support of a strategic corporate SaaS platform and middleware integration layer.
Responsibilities
Responsible for the implementation and support of strategic corporate SaaS platforms (SAP Fieldglass, SAP Concur) and Middleware integration layer.
Manage external vendor relationship to ensure compliance to Citi’s Information Security and Data Management policies and controls.
Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects
Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives
Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow.
Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards
Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions
Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Recommended Qualifications
6-10 years of experience
Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis
Excellent analytical and problem-solving skills
Exhibit strong communications and interpersonal skills
Experience with all phases of Software Development Life Cycle
Comprehensive knowledge of the principles of business analysis
Education
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Experience implementing and managing SaaS platforms like SAP Fieldglass, SAP Concur.
Experience utilizing AI / Gen AI tools & technologies to solve complex business problems. Exposure to Gen‑AI concepts including:
Large Language Models (LLMs) and transformer‑based systems
Prompt engineering and basic agent workflows
Vector search and retrieval concepts
Familiarity with Gen‑AI frameworks/tools such as LangChain, LangGraph, MLflow, or workflow orchestration tools (e.g., n8n) (hands‑on experience preferred, but deep ML expertise not mandatory)
Job Family Group
Technology
Job Family
Business Analysis / Client Services
Time Type
Full time
Primary Location
Tampa Florida United States
Primary Location Full Time Salary Range
$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level and date of hire.
Most Relevant Skills
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date
Jun 02, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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