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Operations Analyst, NCT – private banking operations specialist in Jaipur, India
Join Deutsche Bank’s NCT team to manage account freezes, performance research and German-language collaboration.
Position Overview
Position Overview Job Title: Operations Analyst, NCT Location: Jaipur
Role Description
Role Description We are seeking a highly motivated and detail-oriented Operations Analyst to join our Private Banking team. This role involves supporting multiple critical processes within our operations. The Candidate will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. The position also requires regular collaboration with onshore colleagues and clients, with proficiency in German being essential. Candidate/Applicant needs to ensure adherence to all TAT/cut-off times and quality of processing as maintained in SLAs. Candidate/Applicant should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in Candidate/Applicant absence and share best practices with the team.
What we’ll offer you
What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above
Your key responsibilities
Your key responsibilities Account Freeze/Unfreeze: Manage the end-to-end process of account freezing and unfreezing for private banking clients and liaise with onshore colleagues and relationship managers to ensure accurate execution of requests. Performance research in order to find debitors and creditors and process as per the guidelines. Perform multiple level calculation in order to determine final amount and make payments, should have basic understanding of SEPA payment system. Signature Validation and Updation: Verify client signatures for various banking documents and transactions. Ensure proper documentation and system updates are made in accordance with bank policies. Collaboration with Onshore Teams and Clients: Act as a key point of contact with onshore colleagues and clients in Germany, communicating effectively in German for smooth coordination of tasks and resolving operational issues. Collaborate with internal teams to resolve discrepancies and ensure smooth operations across all processes. Proactively identify and escalat
How we’ll support you
How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
About us and our teams Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
Equal Opportunity Statement
We welcome applications from all people and promote a positive, fair and inclusive work environment.