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Passionate payroll professional needed in Granada to manage end‑to‑end payroll and customer service activities with accuracy and speed.
Play a key role in statutory reporting, system maintenance, and knowledge transfer within a global team.
Summary
To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required
Main Responsibilities
- Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs
- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
- Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Support System Maintenance Testing
- Liaise and transact with Third Parties
- SOC Controls completed on time and with the necessary evidences
- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
- Maintenance of DWIs to ensure processes are up to date and reflective of the service
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed accurately and on time
- STRADA Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all STRADA HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Adoption of innovation initiatives
- Reduction of client escalations through knowledge transfer to both the client and payroll team
- Demonstrate professionalism and act responsibly
Professional /Job Experience
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
Essential
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Language skill set : ENG + ES
Desirable
- Experience working with HR and payroll data
DISCLAIMER
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .