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Lead global claims account management, selling AXA XL value across the Americas while driving continuous improvement and stakeholder partnership.
Mid‑level role in Chicago/Dallas, combining vendor & TPA coordination, data analysis and business leadership in a dynamic, equity‑driven insurance environment.
AXA XL is an Equal Opportunity Employer.
What you’ll be doing
Representing AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace. Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers. Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set‑up meetings with new insured, TPA, broker partners to ensure all parties are aware of their roles and responsibilities on the program. Holding client stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client’s third‑party claims administrator. Interaction with the third‑party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program. Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap‑up meeting. Conducting meetings with clients as necessary to resolve issues and manage the ongoing client relationship. Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service.
What you will BRING
We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Broad claims account and vendor management experience: Ideal candidates should have advance experience within a TPA or Insurance Carrier and Group Captives. Robust organizational abilities to track multiple projects and tasks. Effective Technical Multi‑Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker’s Compensation, Auto and General Liability. Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform data analysis. Education: A Bachelor’s Degree or equivalent is required for this role. Chartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not required. Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners. Travel is anticipated up to 25-30% of the time.
Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks... (full paragraph content omitted for brevity)
What we OFFER
Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. ... (full paragraph content omitted for brevity)
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security... (full paragraph content omitted for brevity)
Sustainability
At AXA XL, Sustainability is integral to our business strategy... (full paragraph content omitted for brevity)
AXA Hearts in Action
We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs... (full paragraph content omitted for brevity)
The U.S. base salary range for this position
The U.S. base salary range for this position is USD 139,300-208,900... (full paragraph content omitted for brevity)