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BCC Group Manager (C14) lead APAC incident and cyber response across Citi’s Services.
Accountable for global incident coordination, team leadership, budget approval and stakeholder engagement.
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Job Overview
Summary The SVP C14, BCC Group Manager, serves as the APAC regional lead for Services Major Incident Management and Cyber Response, accountable for overseeing complex, critical, and large-scale professional disciplinary areas. This pivotal role leads and directs multiple teams of professionals, requiring a comprehensive understanding of cross-functional interactions and the profound business impact of technical contributions. The Manager holds full accountability for departmental outcomes, exercising strategic control over resources, policy formulation, and short-to-medium-term planning. Exceptional senior-level communication and negotiation skills are paramount, encompassing full responsibility for people management, including performance evaluation, compensation, hiring, and budget approval.
Responsibilities
- Global Incident & Cyber Event Management: Lead and coordinate major incident management and cyber response across all Services Lines of Business globally occurring during APAC time zone, operating within a 24x7x365 framework.
- Rapid Remediation & Escalation: Drive rapid engagement of key remediation resources and subject matter experts across functional groups to proactively avoid or minimize client-visible service disruptions. Ensure timely and effective escalation to key decision-makers and senior management.
- Severity Assessment & Communication: Establish and enforce consistent severity assessment across all regions and lines of business throughout the incident lifecycle, leveraging client impact and franchise risk criteria. Oversee the timely publication of content-rich incident status updates tailored for client-facing Service teams and regulatory-facing Product Management teams.
- Strategic Incident Preparedness: Coordinate proactive virtual war rooms for significant planned releases or anticipated market events to ensure preparedness and swift response.
- Enhanced Escalation Frameworks: Develop, implement, and manage enhanced client escalation models for key platinum clients, as well as robust internal escalation models for critical internal flows, such as Genesis Liquidity reporting.
- Cyber Event Coordination: Coordinate and manage cyber event response and communication for all SMBF Lines of Business globally.
- Near Miss Oversight: Provide oversight for the early capture of all technology-caused Near Miss events across Services and Markets. Collaborate with Technology Risk, Production Management, and Business teams to accurately assess the Near Miss Tier Rating and elevate findings to senior management.
- Team Leadership & Performance: Manage the performance and development of direct reports and subordinate teams, fostering a high-performance culture aligned with organizational objectives.
Qualifications
- 10+ years of relevant experience in incident management, cyber response, or a related field.
- Demonstrated experience in senior stakeholder management, including effective negotiation and influencing at executive levels.
- Proven track record in project management with demonstrable results in improving IT services and operational resilience.
- Exceptional leadership capabilities with a focus on team development and performance management.
- Superior written and verbal communication skills, consistently demonstrating clarity, conciseness, and the ability to tailor communication appropriately for diverse technical and non-technical audiences.
- Strong ability to plan, organize, and prioritize workload effectively in a fast‑paced, high‑pressure environment.
Education
- Bachelor’s/University degree required.
- Master’s degree in a relevant field preferred.
Job Family Group
Technology
Job Family
Applications Support
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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