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Branch Operations Analyst – Lisbon – Full‑time – Drive daily operational excellence for Deutsche Bank’s Branch Operations
Apply now to join a global team of 60 countries, ensuring compliance, process improvement and client service.
Position Overview
For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people across around 60 countries and more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world—whether in our Corporate Bank, Private Bank, Investment Bank, or Asset Management division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security. Branch Operations plays a critical role in ensuring the continuity and quality of time‑sensitive operational processes, safeguarding client service, regulatory compliance, and operational resilience. The team is a key operational backbone, working closely with internal and external stakeholders to ensure end‑to‑end process integrity.
Responsibilities
- Ensure timely, complete, and accurate execution of daily Branch Operations activities in line with internal procedures and standards; contribute to operational continuity, control effectiveness, and continuous process improvement
- Perform Cheque Desk processing activities, ensuring adherence to strict cut‑off times and client instructions
- Capture and process invoices in accordance with applicable operational and regulatory requirements
- Handle daily operational processes using Minerva and Loomis tools
- Perform daily Returned Mail Controls and follow‑ups
- Issue audit letters in line with internal governance standards
- Execute Back Office processing for FX and IRS transactions, including associated controls and reconciliations
- Perform reconciliation activities (Nostro, internal, and inter‑system) and investigate/balance breaks to closure
- Support regulatory and risk‑related operational activities, including Regulatory Reporting support, High Risk Media monitoring checks, and Oversight & Control tasks
- Support Trade Finance activities for the Berlin hub to enable timely dispatch and audit‑ready documentation, including: Collecting DB PT representatives’ signatures and coordinating notarization
- Scanning and archiving documentation
- Maintaining physical and electronic archives and vault records
- Coordinating courier delivery of documentation (e.g. invoices, guarantees, Letters of Credit)
- Maintaining the Trade Finance contracts database
- Escalate operational, regulatory, and other risks in a timely manner to the line manager and functional leads, as appropriate
- Build and maintain effective working relationships with Front Office, internal functions, and external parties to support smooth operational delivery
Skills
- 3–5 years of relevant banking experience, preferably in Branch Operations, Cash Operations, or Back Office functions
- Proven experience in time‑critical operational processing and execution of key checks
- Good understanding of operational risk, regulatory requirements, and escalation practices
- Experience performing operational controls and reconciliations
- High attention to detail and accuracy in a high‑volume operational environment
- Ability to work effectively within a small team footprint and in close collaboration with multiple stakeholders
- Strong sense of ownership and accountability for operational outcomes
- Proficient in Microsoft Office tools (Word, Excel, Outlook)
- Fully conversant in English, including written communication
- University graduate (or equivalent)
Well‑being & Benefits
Emotionally and mentally balanced: We support you in maintaining good mental health. Benefit from initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health.
Physically thriving: We support you in managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self‑confidence and well‑being.
Financially secure: We support you to meet personal financial goals during your active career and for the future.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people.
Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.