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Lead AI/ML initiatives as VP of Digital Software Engineering at Citi in Chennai.
Drive scalable conversational AI, LLM-powered workflows, and intelligent automation across global platforms.
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Job Overview
The Digital S/W Engineer Sr Mgr accomplishes results through the management of professional team(s) and department(s). Responsible for Design and implementation of cutting-edge AI/ML solutions that power intelligent, multilingual digital experiences across customer-facing and operational platforms. Requires broad full-stack engineering expertise with deep specialization in AI/ML with an ability to build and optimize LLM-powered workflows , agentic AI systems, and machine learning models to enable natural language understanding, intelligent automation, and personalized self-service, bridging intelligent systems with enterprise-grade digital platforms across millions of interactions spanning multiple languages. Full management responsibility of a team, which may include management of people, budget and planning and duties such as performance Evaluation.
Key Responsibilities
- Lead the design and development of scalable, enterprise-grade conversational AI and agentic systems for real-time customer interaction use cases
- Build and optimize AI/ML solutions including LLM-powered workflows
- Develop and implement RAG pipelines and knowledge-based AI integrations
- Design and deploy multi-agent systems for complex business use cases
- Apply prompt engineering and optimize LLM performance, cost, and accuracy
- Build intelligent automation solutions for customer journeys and digital workflows
- Integrate AI capabilities into existing enterprise platforms and architectures
- Collaborate with cross-functional teams to deliver end-to-end solutions
- Ensure system scalability, reliability, and performance in production environments
- Drive best practices in architecture, coding standards, and AI implementation
Required Skills & Experience
11–16 years of experience in application development or enterprise engineering roles
Strong hands-on expertise in Java, Microservices, and REST APIs
Expert-level proficiency in Python (mandatory)
2+ years of hands-on experience with AI/ML, LLMs (e.g., GPT, Claude, Gemini)
Experience with RAG, prompt engineering, and vector databases
Familiarity with agentic AI frameworks (e.g., LangChain, LangGraph, CrewAI)
Full-stack development experience with modern frontend frameworks (e.g., React.js/Angular)
Strong understanding of system design, distributed systems, and cloud platforms
Experience with SQL/NoSQL databases and real-time data processing
Exposure to MLOps practices including deployment, monitoring, and lifecycle management
Good to Have
Experience in Financial Services / Banking domain
Exposure to recommendation systems, personalization, or conversational AI
Knowledge of customer journey analytics, sentiment analysis, or automation workflows
Experience working in product-based or large-scale enterprise environments
Role Type
Individual Contributor (Hands-on)
High ownership role with cross-functional collaboration
What We’re Looking For
- Strong technologist with the ability to bridge traditional engineering and AI
- Hands-on problem solver with a product mindset
- Ability to work in a fast-evolving AI landscape and drive innovation
Job Family Group
Technology
Job Family
Digital Software Engineering
Time Type
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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