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Principal Engineer role at Bank of America’s Global Business Services in India—lead AI-driven Copilot solutions across enterprise.
Drive architecture, full-stack engineering, and Copilot Studio expertise to empower client automation and intelligent workflows.
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
Process Overview*
The Agentic Engineering Transformation (AET) team serves as a centralized enablement and governance function responsible for driving enterprise‑wide adoption of AI‑powered agents using Microsoft Copilot Studio and the Power Platform.
AET establishes standards, best practices, and architectural patterns for building, integrating, and operationalizing Copilot agents across the organization. The team works closely with CIO organizations, application teams, platform owners, security, and governance partners to ensure scalable, secure, and compliant agent implementations.
By providing hands‑on expertise, consultation, and operational support, the AET team accelerates delivery, improves solution quality, and enables consistent adoption of agentic solutions aligned with the enterprise AI roadmap.
Job Description*
Responsible for designing, building, and operationalizing AI driven solutions using Microsoft Power Platform and Copilot Studio. The role combines architecture‑led solution design, full stack engineering, and deep hands‑on Copilot Studio expertise to enable enterprise Copilot agent adoption. The position supports agent development, automation workflows, integrations, secure access enablement, and serves as a Copilot Studio SME to strengthen AET delivery outcomes.
Responsibilities*
- Design and implement Copilot Studio agents supporting enterprise automation and intelligent workflows.
- Provide architecture level consultation to CIO and application teams on agent design patterns, integrations, and deployment strategies.
- Develop and configure Power Automate workflows, custom logic, and orchestration for agents.
- Enable and manage Power Platform connectors, permissions, and access models in collaboration with platform, security, and governance teams.
- Design and develop custom APIs and integrations to connect Copilot agents with enterprise systems and data sources.
- Support agent operationalization, including environment setup, deployment readiness, and production support considerations.
- Act as a Subject Matter Expert (SME) for Copilot Studio best practices, patterns, limitations, and troubleshooting.
- Reduce delivery risk by closing skill gaps, accelerating development timelines, and improving agent quality across AET initiatives.
- Support knowledge transfer, documentation, and enablement activities for delivery teams adopting Copilot Studio.
Education*
B.E./ B. Tech or above
Certifications in Microsoft Power Platform/AI/Cloud are desirable
Experience Range*
15 to 20 Years
Foundational Skills*
- Solution architecture
- Full stack engineering concepts (APIs, backend systems, workflows)
- Microsoft Power Platform fundamentals
- Good knowledge with at least one of the major cloud providers like Microsoft Azure
- Enterprise security and access control concepts
- Agile delivery and enterprise application development
- Excellent communication and presentation skills
Desired Skills*
- Deep hands‑on experience with Copilot Studio agent development
- Power Automate advanced flows and orchestration
- Custom connector creation and API integrations
- Azure / cloud service integration experience
- Governance, compliance, and production readiness practices
- Ability to act as a Senior engineer and SME
Work Timings*
10:00 AM to 6:00 PM IST
Job Location*
Chennai/Hyderabad/Mumbai/Gurugram