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Join Deutsche Bank as a Service Operations Production Support Engineer - Assistant Vice President in Cary, NC (Hybrid)
Help ensure reliable access to critical banking services, drive automation, and support SRE teams across cash & trade operations
Job Information
Title: Service Operations - Production Support Engineer - Assistant Vice President Job ID: R0425459 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2026-03-03 Location: Cary Position Overview Job Title Service Operations - Production Support Engineer Corporate Title Assistant Vice President Location Cary, NC
Who we are
In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas. Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands‑on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally.
Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work. Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here .
Overview
You will support Deutsche Bank’s Corporate Bank, a global leader in cash management, trade finance, and securities services that enables corporate and institutional clients to manage their daily financial operations. In this role, you will help ensure that clients can reliably access critical services across payment initiation, account services, and client‑centric technology platforms.
You will contribute directly to strengthening production stability by resolving issues, improving automation, and enhancing monitoring across these client‑facing applications. By doing so, you enable smoother client experiences and help the organization reduce risk, increase efficiency, and maintain high service standards. Ultimately, you play a key part in shaping a stronger engineering culture and driving continuous improvement across Corporate Bank Production.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
What You’ll Do
- Provide hands‑on resolution of technical and functional incidents, including user requests and troubleshooting across applications, infrastructure, and production environments
- Respond rapidly to production issues using data‑driven decision‑making, leading root‑cause analysis and conducting blameless post‑mortems to minimize downtime and financial impact
- Enhance application health through improved monitoring and automation to reduce manual tasks and strengthen system resilience
- Deliver clear, timely communication to business stakeholders and senior technologists throughout incident management and follow‑up activities
- Partner with development teams to design and deploy scalable, fault‑tolerant solutions that align with business objectives while strictly adhering to change, incident, and problem‑management frameworks
- Champion engineering excellence by promoting continuous improvement, strengthening SRE capabilities within Production Support teams, and actively participating in resiliency, BCP, and component‑failure testing
Skills You’ll Need
- Bachelors Degree in Computer Science or equivalent experience, with strong troubleshooting, and collaboration in a mixed team
- Experience in controlled production environments with strong knowledge of ITIL practices, global service operations, and financial‑technology or client‑facing support functions
- Technical proficiency in UNIX/Linux, Solaris, Java J2EE, Python, PowerShell, Structured Query Language (SQL) scripting, databases (Oracle/MSSQL), debugging across infrastructure components, and cloud technologies (Global Control Programme (GCP) preferred)
- Hands‑on background in Site Reliability Engineering, including building SLI/SLOs, and working with monitoring and scheduling tools such as Geneos, Splunk, Grafana, New Relic, and Control‑M, as well as microservices, APIs, CI/CD pipelines, and container platforms (OpenShift/Kubernetes)
Skills That Will Help You Excel
- Excellent troubleshooting and problem‑solving skills
- Excellent communication skills, both written and verbal, with attention to detail
- Ability to work in virtual teams and in matrix structures
- Service Operations experience within a global operations context
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Cary, North Carolina is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life.
We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com . #LI-HYBRID We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Click these links to view "Deutsche Bank’s Equal Opportunity Policy Statement" and the following notices: "EEOC Know Your Rights" ; "Employee Rights and Responsibilities under the Family and Medical Leave Act" ; and "Employee Polygraph Protection Act" .