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Client Service Analyst at Deutsche Bank in Mumbai – Trade Finance, EDPMS & IDPMS, MIS & Process Excellence.
Full-time role with flexible benefits, certification sponsorship, and an inclusive culture.
Position Overview
Client Service Analyst Job ID: Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2026-02-13 Location: Mumbai Position Overview Job Title: Client Service Analyst Location: Mumbai, India
Role Description
Candidate should have 05-6 Years of work experience in Trade Finance operations in branch front office role/back office. Operational Knowledge of all Trade products Addressing customer queries with regards to trade Liaising with regulator and compliance on specific trade queries. Preparing/Reviewing Process note/Key operating procedures for Trade related products. Support to Branches and processing team in handling day to day trade transaction. Actively involved in various process/procedure revision, development, and implementation initiative with emphasis on operational risk management. Handling EDPMS & IDPMS related queries, tracking & closure. Prepare MIS Weekly/Monthly, Production sheet to monitor movement of key business indicators and facilitate information flow & decision making. Monitoring & controls keep a track of daily productivity of the team, also regular checks on adherence of the process notes and KOPs by the team and branches.
What we’ll offer you
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
Handling EDPMS & IDPMS related queries, tracking & closure. Prepare MIS Weekly/Monthly, Production sheet to monitor movement of key business indicators and facilitate information flow & decision making. Monitoring & controls keep a track of daily productivity of the team, also regular checks on adherence of the process notes and KOPs by the team and branches. Keep updating team & branches on the changes in process. Excel skills and good communication skills
Your skills and experience
Regulatory and other risks to the line manager and functional leads as appropriate Building and managing relationships with the front office and other internal and/or external parties
How we’ll support you
Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.